60win believes that online casino gaming should be a fun and entertaining activity, not a burden. This page outlines our commitment to responsible gaming and the tools we provide to help every Malaysian member play in a healthy and controlled manner.
Important Reminder: Gambling is purely a form of entertainment. Never gamble with money you cannot afford to lose. The 60win is intended for individuals aged 18 years and above only.
Our comprehensive approach to ensuring every Malaysian member plays safely, healthily, and in control
60win allows every member to set their own daily deposit limit, session loss limit, and playing time limit through account settings. These limits take effect immediately and help you stay in control of your own finances without relying on anyone else.
Sometimes we all need to take a step back. 60win offers temporary break options of 24 hours, 7 days, or 30 days that can be easily activated from your account settings. During the break period, your account cannot be accessed for any gaming activity until the period expires.
If you feel you need to stop playing for a longer period of time, 60win offers voluntary self-exclusion for 6 months, 1 year, or permanently. Requests are processed within 24 hours and cannot be reversed until the exclusion period has ended.
Platform 60win uses a strict age verification process during registration. We do not allow individuals under the age of 18 to register or play. If you suspect an underage individual is accessing the platform, please contact us immediately and we will respond without delay.
System 60win automatically monitors member gameplay patterns to identify signs of problem gambling. If the system detects any concerning changes in behaviour, our team will reach out to the member personally with relevant support information.
Support team 60win trained to handle responsible gambling enquiries with full empathy and confidentiality. We are here to listen, help, and refer you to the right support resources if needed — without any judgement.
For 60win, responsible gaming is not merely a legal requirement to be fulfilled — it is a core value that underpins every decision we make as a platform. We firmly believe that online casino gaming, when approached in the right way, can be an enjoyable, exciting, and harmless form of entertainment.
Many of our members 60win in Malaysia enjoy our platform as casual entertainment — some spin the slots after watching an EPL match on the weekend, others unwind with live casino after a badminton session with friends, and some try their luck at Dragon Tiger during a lunch break. These are all healthy ways to enjoy our platform, as long as it is done within reasonable limits and does not interfere with your daily life, family relationships, or financial wellbeing.
However, we are also aware that for some individuals, gambling can become a serious problem. That is why 60win continuously invest in tools, resources, and staff training to identify members who may be experiencing difficulties and provide them with the help they need before the situation worsens.
Core principles 60win: Gambling should bring you joy, not anxiety. If you begin to feel stressed, on edge, or trapped — that is a sign to stop, take a break, and possibly seek help.
Responsible gambling means playing with awareness, self-control, and within your own means. A responsible gambler understands that gambling is a form of paid entertainment — much like going to the cinema or dining at a fine restaurant — and not a way to make money or resolve financial difficulties.
Here are the qualities of a responsible player at 60win:
All of the following self-control tools are available free of charge to all members 60win and can be accessed via the "Account Settings" section or by contacting our support team. We encourage all members to make use of these tools proactively, before any issues arise:
Set the maximum amount you can deposit per day, week, or month. For example, if you set a daily limit of RM 100, the 60win will decline any deposit that exceeds that amount until the limit resets the following day.
Set the maximum amount you are willing to lose in a single session or a day. Once the loss limit is reached, the 60win will automatically end your gaming session once the limit is reached.
Set the maximum amount of time you wish to spend on the platform 60win each day. The system will send a warning notification when you are approaching your time limit, and will automatically log you out of your account once the limit is reached.
Choose to take a break from the platform 60win for 24 hours, 3 days, 7 days, or 30 days. During the break period, you will not be able to log in or make any deposits. A break can be activated instantly from your account settings.
You may opt out of receiving all marketing communications from 60win including promotional emails, bonus notifications, and SMS offers — while still retaining access to your account and games.
If you need a more drastic solution, you may apply for permanent account closure. This will revoke your access to the platform 60win permanently, and any valid remaining balance will be returned to you.
All limits and controls you set on 60win is immediate and binding. For lower limit (for example, increasing your deposit limit amount), our system requires a 7-day waiting period — this is an added safeguard to ensure you do not make impulsive decisions you may later regret.
Problem gambling rarely develops overnight. It typically starts gradually and progresses over time. Recognising the early warning signs is the most important first step. Below are the signs to watch out for in yourself or someone you care about:
If you recognise two or more of the signs above in yourself, this is a serious indication that you may have a gambling problem. Do not wait until things get worse. Contact the 60win immediately or activate the self-exclusion option through your account settings.
You do not have to face this alone. 60win committed to supporting every member who needs help with responsible gaming. Here are the steps you can take:
The first and most important step is to honestly acknowledge that gambling has begun to affect your life. This is not a sign of weakness — it is a sign of strength and self-awareness.
Log in to your account 60win your account and go to Account Settings. Enable deposit limits, loss limits, or the break option that suits your needs. This can be done in under 2 minutes.
Contact the support team 60win via live chat or email at [email protected]. Let us know that you need assistance with responsible gambling. Your conversation is strictly confidential and we will not pass any judgement.
If you need a longer distance from the platform, request a self-exclusion through the 60win. We will process your request within 24 hours and ensure your account is inaccessible for the duration you have requested.
For longer-term support, we encourage you to speak with a professional counsellor or a qualified mental health professional in Malaysia. The 60win can help you find the relevant contact information.
Platform 60win is intended exclusively for individuals aged 18 years and above only. Underage protection is the highest priority in our responsible gaming policy. The following are measures we take to prevent underage access:
Advice for Parents and Guardians: We encourage all parents and guardians to:
Any individual registering an account 60win placing bets on behalf of a minor, or allowing a minor to use your account, constitutes a serious violation of 60win's Terms & Conditions and may result in legal action.
Self-exclusion is the right of every member 60win. This process is designed to be simple, immediate, and binding. Three self-exclusion options are available:
24 hours, 3 days, 7 days, or 30 days. Ideal for members who want a short break. The account is restored automatically once the period ends.
6 months or 1 year. Suitable for members who need a longer break. Cannot be cancelled until the period ends. Contact support to activate.
Permanent account closure. Any valid balance will be refunded. This decision is final and cannot be reversed. Contact support to apply.
To apply for self-exclusion, please contact the 60win support team 60win via live chat or email at [email protected]. Requests will be processed within 24 hours. During the processing period, we encourage you not to make any new deposits or engage in any new gaming activity.
Here are some practical tips we share with all our members 60win to ensure your gaming experience remains enjoyable and responsible at all times:
For the 60win, responsible gaming is far more than a checklist to tick off. It reflects our genuine values as a platform that truly cares about the wellbeing of our Malaysian member community, who have trusted us since 2019.
We understand that when someone registers at 60win, they place their trust in us. That trust is not just about financial security or fair play — it is also about the confidence that we will do the right thing when a member needs help.
We know that many Malaysian players enjoy the 60win in a healthy and fully responsible manner. They set budgets, play for entertainment, and treat slots or live casino as a leisure activity — much like watching football or playing e-sports with friends. For the majority of our members, responsible gaming is a natural habit they already practise without needing to be reminded.
However, for the minority who may be struggling with a gambling problem, 60win want to ensure that help is always available and easy to access. There is no shame in asking for support — even the strongest people go through difficult times and come out the other side with the right help.
Every member of the customer support team 60win undergo specialised responsible gaming training. They are equipped to recognise warning signs in member interactions, discuss these sensitive topics with empathy and without judgment, and connect members with the appropriate support resources when needed.
We also periodically review our responsible gaming policies and procedures to ensure they remain relevant and effective. This includes studying the latest research on gambling behaviour, consulting with mental health professionals, and listening to feedback from our members on how we can improve our approach.
60win views responsible gaming not as a cost or burden — but as an investment in our long-term relationship with our member community. Members who play in a healthy and responsible way stay longer, are happier, and remain more loyal to the platform. The success of 60win depends on the well-being and satisfaction of our members — not on exploiting their vulnerabilities.
We will continue to invest in technology, training, and policies that support responsible gaming because we believe it is the right way forward — not only ethically, but also as a sustainable business for the future. The 60win you know today is a platform that will be with you for years to come, and we want that journey to be a healthy and enjoyable one for everyone involved.
Log in to your 60win account to access the following self-control tools under Account Settings:
Our support team is available to assist you with any responsible gaming enquiries — 24 hours a day, 7 days a week:
Answers to the most frequently asked questions by Malaysian members about responsible gambling
This Responsible Gaming page should be read together with the Terms & Conditions and Privacy Policy 60win containing detailed information on member rights and responsibilities. All responsible gaming communications are strictly confidential and protected under the 60win Privacy Policy. The 60win platform is for individuals aged 18 and above only. Please play within your financial means and treat gambling as entertainment — not a source of income.
60win is always with you — not only to deliver the best gaming experience, but also to ensure you play in a safe, healthy, and responsible way. Register now and enjoy over 500 premium games with a full suite of self-control tools.
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