🔒 60win Privacy Policy — Personal Data Protection for Malaysian Members

This Privacy Policy is published by 60win and applies to all users who access or use our platform via the 60win.casino website or our official mobile application. This document sets out clearly and transparently how we handle your personal data in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010.

60win respects the privacy of every member and is committed to ensuring that your personal data is processed lawfully, fairly, and transparently. We believe privacy is more than a legal obligation — it is a fundamental right that we are duty-bound to uphold and protect for every Malaysian who places their trust in our platform.

By registering or continuing to use the platform 60win, you agree to the terms of this Privacy Policy. If you do not agree with any provision in this document, please discontinue use of the platform and contact us to close your account.

60win only collects personal data that is strictly necessary to deliver our services safely and efficiently. Below are the categories of data we collect and the reasons for doing so:

60win collects and processes your personal data only for the following legitimate and specified purposes:

• Account Management: To create, verify, and maintain your account at 60win, including the KYC (Know Your Customer) process required under Malaysian law to verify that members' identities are legitimate.
• Financial Transaction Processing: To securely and efficiently process your deposits and withdrawals via your preferred Malaysian payment method — Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX through Maybank2u or CIMB Clicks.
• Gaming Services Provision: To provide access to all games, maintain game records, process winnings, and ensure a seamless gaming experience on the platform 60win.
• Security & Fraud Prevention: To detect and prevent fraudulent activity, money laundering, multiple account ownership, bonus abuse, and any other illegal activity that could harm other members or the platform.
• Customer Support: To respond to enquiries, resolve complaints, and provide technical assistance via live chat, email, or WhatsApp to members who require support.
• Platform Communications: To send important notifications relating to your account, transactions, changes to terms, promotional offers you have opted in to receive, and relevant security information.
• Platform Enhancements: To analyse aggregated and anonymised usage patterns for the purpose of improving platform design, user experience, and game catalogue 60win to better suit the needs of our Malaysian members.
• Legal Compliance: To comply with applicable legal and regulatory requirements in Malaysia, including the PDPA 2010, anti-money laundering (AML) obligations, and directives issued by the relevant regulatory authorities.

60win does not sell or trade your personal data. However, in certain limited and legitimate circumstances, we may need to share your data with the following parties:

• Payment Service Providers: Minimum transaction data required is shared with eWallet and banking service providers (such as Touch 'n Go, GrabPay, DuitNow, FPX) solely for the purpose of securely processing your deposits and withdrawals.
• Game Providers: Game session information is shared with gaming platform providers to ensure game integrity and for the purposes of technical disputes.
• Technology Service Providers: Technical infrastructure providers — including cloud computing, cybersecurity, and analytics services — that support 60win operates — all subject to strict confidentiality agreements.
• Authorities & Regulatory Bodies: When required by Malaysian law, a court order, or a valid regulatory obligation, 60win may be required to disclose certain data to the relevant authorities.

60win continuously invests in the most advanced security infrastructure to ensure your personal data is protected at all times. The security measures we have implemented include:

• 256-bit SSL Encryption: All data transmitted between your device and the servers 60win are encrypted using 256-bit TLS/SSL protocol — the highest industry standard — ensuring that sensitive information such as passwords and payment details cannot be intercepted during transmission.
• Secure Password Storage: Your account password is stored using a strong hashing algorithm with a unique salt. This means that even platform staff 60win cannot view your actual password.
• Role-Based Access Control: Only authorised personnel with a legitimate operational need may access members' personal data. All access is logged and audited on a regular basis.
• 24/7 Security Monitoring: An automated threat detection system monitors the platform 60win at all times to detect any suspicious activity or unauthorised access attempts.
• Regular Security Audits: 60win undergo regular security audits conducted by qualified, independent third parties to identify and address any vulnerabilities that may exist within our systems.
• Two-Factor Authentication (2FA): We encourage all members to enable two-factor authentication for an added layer of protection on their accounts.

Platform 60win uses cookies and similar tracking technologies to enhance the user experience and support platform operations. The following are the types of cookies we use:

• Essential Cookies (Required): These cookies are required for the platform's core functionality 60win, such as login session tracking and security. The platform will not function properly without these cookies and they cannot be disabled.
• Performance Cookies: Helps us understand how members interact with our platform — the most frequently visited pages, time spent in each section, and points where users exit. This data is collected anonymously and used to improve the overall user experience.
• Functional Cookies: Enabling the platform 60win remembers your preferences — such as your chosen language, last bet size, and personal display settings — to deliver a more personalised experience.
• Session Cookies: Temporary cookies that are automatically deleted when you close your browser. These are used to maintain your login session while you are active on the platform.

You can manage your cookie preferences through your web browser settings. Please note that disabling certain cookies may affect the functionality of the platform 60win. For the best experience, we recommend keeping cookies enabled in your browser while using our platform.

60win retains your personal data only for as long as necessary for the stated purposes or as required under Malaysian law. Our data retention policy is as follows:

• Active Account Data: For as long as your account remains active on the platform 60win, your personal data will be retained to ensure continuity and security of service.
• Financial Transaction Data: Deposit and withdrawal transaction records are retained for a minimum of 7 years after the transaction date, in compliance with Malaysia's anti-money laundering (AML) laws and financial reporting requirements.
• Data After Account Closure: When you close your account, some data may need to be retained for a specified period in accordance with legal requirements before being permanently deleted. Marketing data and personal preferences will be deleted immediately upon account closure.
• Communication Records: Customer support correspondence history is retained for 3 years for dispute resolution and service improvement purposes.

Once the retention period expires, 60win will delete or destroy your data in a secure and irreversible manner.

As a member of 60win and Malaysian residents, you have the following rights regarding your personal data under PDPA 2010:

Platform 60win is strictly for individuals aged 18 years and above only. We do not knowingly collect or store personal data from individuals under the age of 18.

If you become aware that a child or underage individual has registered on the platform 60win, please notify us immediately at [email protected]. We will take prompt action to close the account in question and delete all associated data without delay.

Platform 60win may contain links to other websites or services operated by independent third parties. These links are provided solely for your convenience.

60win is not responsible for the privacy practices, content, or security policies of any third-party website. When you leave the platform 60win and access other websites, this Privacy Policy no longer applies. We encourage you to read the privacy policy of every website you visit.

60win reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operational practices, legal requirements, or platform improvements.

• When significant amendments are made to this Privacy Policy, we will notify members via their registered email or in-platform notification at least 7 days before the amendments take effect.
• The date of the most recent amendment is always stated at the top of this document for your reference.
• Continued use of the platform 60win after the amendments take effect will be considered your acceptance of the updated terms.
• If you do not agree with the amendments, you have the right to close your account before the effective date by contacting our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 60win handles your personal data, please reach out to us through the following channels:

• Email: [email protected] (for privacy enquiries, please include "Privacy Enquiry" in the subject line)
• Live Chat: Available on the platform 60win 24 hours a day, 7 days a week
• WhatsApp: Via the support number listed in your account

Support Team 60win fluent in Malay will handle every privacy enquiry seriously and respond within 72 working hours for general enquiries, or within 30 days for more complex formal privacy rights requests, in accordance with PDPA requirements.